Customer Service
- Is it safe to use my credit card on your website?
- Is it safe to use my debit card on your website?
- Are all of your items authentic?
- Can I order over the phone?
- What forms of payment do you accept?
- How can I check the status of my order?
- How long does it take to receive my order?
- How about the shipping costs?
- Can I make a purchase from outside the US?
- Do you ship to addresses outside the US?
- Can I get my order any sooner?
- Do I need to sign for the delivery?
- What happens if I miss my delivery?
- Can I track my delivery?
- Will you charge sales tax on my order?
- Can I return or exchange my purchase?
- What is your return policy?
- If I didn´t receive an order confirmation or shipment notification by email. How can I get another copy?
- Why doesn´t the tracking number work?
- Delivery company says my order was delivered but I did not receive it. What can I do?
- How can I cancel my order?
- How can I change my order?
- How can I get a discount that wasn´t applied to my order?
- Why won´t my order go through?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- What are cookies? Do I need to enable cookies on my browser to shop at airjordanshopping.com?
- Do you carry a specific color/price/style?
- The size/color I want is currently out of stock. Can you notify me when the item is available?
- Do you do back orders?
- Do you sell gift certificates?
- Do you have a catalogue?
- Where do your store locate?
Q: Is it safe to use my credit card on your website?
A: Yes. Currently, you can choose to pay with your credit card through our Credit Card Payment (only for Visa or MasterCard) or PayPal (support nearly all kinds for credit card, including Visa, MasterCard, American Express, Discover etc.). We guarantee that any purchase you make on the airjordanshopping.com website will be 100% safe. Every airjordanshopping.com purchase is based on Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, Firefox and AOL´s browser, so that only airjordanshopping.com can read a buyer´s personal information. Shopping online at airjordanshopping.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Back to top
Q: Is it safe to use my debit card on your website?
A: Yes. You can pay with your debit card through PayPal. PayPal will process your debit card payment in secured environment. To learn more, please visit PayPal: www.paypal.com.
Back to top
Q: Are all of your items authentic?
A: Yes! Our goods are 100% authentic!
Back to top
Q: Can I order over the phone?
A: No. We don´t take phone order currently. You may make phone call at airjordanshopping.com in near future.
Back to top
Q: What forms of payment do you accept?
A: Through Credit Card (Visa & MasterCard) & PayPal, airjordanshopping.com now accepts major credit cards: Visa, MasterCard, Discover, and American Express. Also, you can pay by PayPal account.
Back to top
Q: How can I check the status of my order?
A: You can check the status just login to your account, and click into "My Orders". Your orders´ status and brief information will be shown in order history table.
Back to top
Q: How long does it take to receive my order?
A: Allow 3-5 business days for receipt within the US when you order with standard delivery service. Receipt of international orders takes 5-7 business days. As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 hours to 2 business days. Processing time includes receiving your order, transmitting the information to the appropriate warehouse, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the delivery company transit time from the warehouse your shipping address.
Back to top
Q: How about the shipping costs?
A: For US orders, we charge £10 for each orders, and FREE DELIVERY for orders over £60!
Back to top
Q: Can I make a purchase from outside the US?
A: Yes. You may purchase from an international address.
Back to top
Q: Do you ship to addresses outside the US?
A: Yes. airjordanshopping.com now ships orders to an expanding list of international destinations.
Back to top
Q: Can I get my order any sooner?
A: We don´t offer next day delivery yet but we´re working on it so keep checking back.
Back to top
Q: Do I need to sign for the delivery?
A: Yes. A signature is required and if you´re not available our courier will try a neighbor and post a card at your address to let you know.
Back to top
Q: What happens if I miss my delivery?
A: Our courier will try at your neighbors and if they´re available to sign we will leave it with them and post a card through your door to let you know. If our courier misses you or your neighbors they´ll leave a card and try again the next working day. If they miss you again, they´ll leave you another card and take the goods back to the nearest depot where they can be collected.
Back to top
Q: Can I track my delivery?
A: Yes. Order tracking is available in the My Account page or we´ll send you a tracking link via email when the order has been dispatched.
Back to top
Q: Will you charge sales tax on my order?
A: No. Enjoy no sales tax on every US order. airjordanshopping.com pays all applicable sales tax for you.
Back to top
Q: Can I return or exchange my purchase?
A: Yes. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. To learn more about our returns and exchanges, click here.
Back to top
Q: What is your return policy?
A: We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange. airjordanshopping.com has a general 30-day return/exchange policy for unworn/unused merchandise. Eligible returns or exchanges can be processed directly online or by email airjordanshopping.com Customer Service to: service@airjordanshopping.com. To read our return policy and instructions for making a return or an exchange, click here.
Back to top
Q: If I didn´t receive an order confirmation or shipment notification by email. How can I get another copy?
A: You can login to you account to check the status of your order. If you did not receive any copy of your order confirmation or shipment notification, contact airjordanshopping.com Customer Service: service@airjordanshopping.com.
Back to top
Q: Why doesn´t the tracking number work?
A: It may take 24 hours before tracking information appears on the delivery tracking website. For further assistance, contact airjordanshopping.com Customer Service: service@airjordanshopping.com.
Back to top
Q: Delivery company says my order was delivered but I did not receive it. What can I do?
A: Contact airjordanshopping.com Customer Service: service@airjordanshopping.com. A Customer Service associate will be happy to assist you.
Back to top
Q: How can I cancel my order?
A: Contact airjordanshopping.com Customer Service: service@airjordanshopping.com as soon as possible after placing your order. Please note that your order is sent to the warehouse as quickly as possible to ensure prompt delivery. Once the order is transmitted to the delivery company, it may be difficult to stop the shipment.
Back to top
Q: How can I change my order?
A: Contact airjordanshopping.com Customer Service: service@airjordanshopping.com as soon as possible after placing your order. Please note that your order is sent to the warehouse as quickly as possible to ensure prompt delivery. Once the order is transmitted to the delivery company, it may be difficult to make a change.
Back to top
Q: How can I get a discount that wasn´t applied to my order?
A: Please send an email to service@airjordanshopping.com with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied directly to the credit card used on the order once the order has been shipped out.
Back to top
Q: Why won´t my order go through?
A: Below are the most common explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact airjordanshopping.com Customer Service: service@airjordanshopping.com to assist you.
Back to top
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard by Credit Card Payment. And PayPal can process Visa, MasterCard, Discover, and American Express credit card payment. Below are additional explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact airjordanshopping.com Customer Service: service@airjordanshopping.com to assist you.
Back to top
Q: What are cookies? Do I need to enable cookies on my browser to shop at airjordanshopping.com?
A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer´s hard drive. If your browser´s preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at airjordanshopping.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your airjordanshopping.com account information.
Back to top
Q: Do you carry a specific color/price/style?
A: Choose the category you want to browse on navigate column at left of each page, and you will be taken to product list page. After making your selections, the product list will be updated on your selection.
Back to top
Q: The size/color I want is currently out of stock. Can you notify me when the item is available?
A: On the product details view of most items, there is a "Get shoes alert" link (this function is comming soon) that enables you to receive an email from us when a specific size/color is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact airjordanshopping.com Customer Service by email to service@airjordanshopping.com for further assistance.
Back to top
Q: Do you do back orders?
A: No. airjordanshopping.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Back to top
Q: Do you sell gift certificates?
A: No. But we will in the near future.
Back to top
Q: Do you have a catalogue?
A: No. Everything we offer can be purchased through our website www.AirJordanShopping.com.
Back to top
Q: Where do your store locate?
A: airjordanshopping.com does not have traditional store locations. Everything we offer can be purchased through our website at www.AirJordanShopping.com.
